§1 Subject matter of the general terms and conditions** Subject matter of the general terms and conditions Subject matter of the general terms and conditions is the regulation for all contracts between STICKEREI stickjoe, Grabenmattweg 55,4123 Allschwil, Switzerland (hereinafter: stickjoe) and the customer of the webshop. The general terms and conditions of business in the version valid at the time of conclusion of the contract shall apply in each case. The General Terms and Conditions shall also apply to future business relations, even if they are not expressly agreed upon again.
In the event that the customer uses his own "General Terms and Conditions of Business", which differ from these "General Terms and Conditions of Business", only the "General Terms and Conditions of Business" of stickjoe shall apply.

§2 Conclusion of the contract The presentation of the products in the webshop does not constitute a legally binding offer, but an invitation to place an order. All offers are subject to confirmation and non-binding.
With dispatch of the order the purchase contract comes off.

§3 Information obligations The customer is obliged to provide truthful information when registering. In case of false information provided by the user, the provider can withdraw from a contract.

§4 Right of withdrawal, returns If a product shows significant quality defects, the customer can return the product within 10 days after receipt. The returned goods must be unused (unwashed) and in their original condition. Payments already made will be refunded in full (excl. shipping costs).
Goods which have been individually refined for the customer are generally excluded from exchange.

§5 Delivery & Shipping Delivery & Shipping Delivery is made after receipt of payment primarily within Switzerland, other countries are supplied on request.
Delivery dates or deadlines that have not been expressly agreed as binding are exclusively non-binding information. If the ordered product is not available on time, the customer will be informed.
Events of force majeure as well as strikes, stoppages, delays on the part of a supplier or other unforeseeable circumstances shall extend the delivery period appropriately. If delivery becomes impossible or unreasonable due to the aforementioned circumstances, we shall be released from the delivery obligation.
For each order we charge a flat shipping and handling fee of CHF 9.50 per package. Deliveries to foreign countries as well as to the domestic islands and express deliveries will be charged separately. Cash on delivery charges of the respective parcel service shall be borne by the client.

§6 Payment Orders are shipped after receipt of payment. Bank details for the bank transfer can be found in the PDF invoice / order confirmation received by the customer. The customer shall bear all expenses incurred in connection with a transfer. This also applies to deposits at the post office counter. The amount to be transferred must be adjusted upwards by the customer accordingly. For payments from abroad, it is advisable to contact the bank for information on possible transfer fees. Under no circumstances can charges be shared. Information on the collection of customs duties and VAT can be obtained from the relevant customs office. If no payment is made 7 days after the order, the customer will receive a reminder email. If no payment is received after another 7 days, the order will be deleted without comment.

§7 Retention of title Until complete payment has been made, the goods remain the property of stickjoe.

§8 Warranty Warranty The customer undertakes to inspect the received goods immediately after receipt for obvious defects. If defects are detected, the customer must inform stickjoe immediately. The provider is not liable for defects caused by the customer, wear and tear and dirt.
stickjoe does not assume any guarantee for slight deviations in the quality, width, colour and samples of the delivered goods.

§9 embroidery programs.
The embroidery programs made for the embroidery required by the customer are our intellectual achievement and can only be protected by not releasing this data. The proportional costs for the customer are shown separately in the invoice. The customer has no right to have the data handed over. These remain exclusively with stickjoe for further use.

§10 Data protection Data protection The provider undertakes to treat the user's personal data confidentially.

§11 Declaration of consent The customer agrees to the general terms and conditions of business when submitting the order.

§12 Place of jurisdiction.
In the event of any disputes, Stickjoe's place of jurisdiction shall be exclusively the place of jurisdiction at the registered office of stickjoe.